At GRACE ME UP, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to ensure your peace of mind.

Returns

You may return eligible items within 2-3 days of receiving your order for a full refund or exchange. To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at info@gracemeup.in to request a return authorization. Please provide your order number and reason for the return.

Packaging: Carefully package the item(s) in their original condition, including any tags, packaging, and accessories.

Shipping: Ship the item(s) back to us using a trackable shipping method. You will be responsible for the return shipping costs, unless the return is due to our error or a defective product.

Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.

Refund or Exchange: If the return is approved, we will process your refund or exchange within 2-3 business days. Refunds will be issued to the original method of payment used for the purchase.

Return Eligibility

Please note the following conditions for return eligibility:

• Items must be in their original, unused condition with all tags and packaging intact.
• Custom orders, personalized items, and made-to-order products may not be eligible for return or refund unless they are defective or damaged upon receipt.
• Returns must be initiated within the specified time frame and comply with our return process.

Refunds

Refunds will be issued for the purchase price of the returned item(s), excluding any shipping charges. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s processing times.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange when contacting us. We will do our best to accommodate your request, subject to availability.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer service team at info@gracemeup.in We’re here to assist you and ensure that your shopping experience with GRACE ME UP is enjoyable and hassle-free.